Refund and Cancellation Policy

1. Introduction
Ondred is committed to ensuring a positive experience for all users of our platform. As a marketplace connecting buyers and sellers, this Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations may be processed. Users are encouraged to carefully read this policy before making transactions.

2. General Refund Policy
2a. Eligibility for Refunds: Refunds may be issued under specific circumstances, such as when a purchased item or service is not delivered as described, is defective, or if the transaction was made in error. Refund eligibility varies depending on the type of product or service purchased and the seller’s refund policy.
2b. Seller’s Refund Policy: Each seller on Ondred may have their own refund and cancellation policies. Buyers should review the specific policy of the seller before making a purchase. Ondred is not responsible for enforcing or managing individual sellers’ refund policies.
2c. Requesting a Refund: To request a refund, buyers must contact the seller directly through the Ondred platform within the time frame specified by the seller’s refund policy. If the seller does not respond or if the issue is not resolved, buyers may escalate the matter to Ondred’s support team for further assistance.

3. Cancellations
3a. Buyer-Initiated Cancellations: Buyers may cancel orders within a limited time frame after purchase, provided the item or service has not yet been delivered or fulfilled. The ability to cancel an order depends on the specific cancellation policy of the seller.
3b. Seller-Initiated Cancellations: Sellers reserve the right to cancel orders under certain circumstances, such as when an item is out of stock, unavailable, or if the buyer fails to meet specific terms. Sellers must notify the buyer and provide a full refund if an order is canceled.

4. Refund Process
4a. Time Frame for Refunds: Refunds will be processed within [7-14 business days] from the date of approval, depending on the payment method used. The refund will be credited back to the original payment method used for the purchase.
4b. Partial Refunds: In some cases, partial refunds may be issued if only part of the order is eligible for a refund or if the buyer agrees to a partial settlement.
4c. Non-Refundable Items: Certain items or services may be non-refundable, including but not limited to:

  • Custom or personalized goods.
  • Services that have already been fulfilled or delivered.
  • Digital products that have been downloaded or accessed.

5. Exceptions and Special Circumstances

  • Disputes and Chargebacks: If a dispute arises between a buyer and seller that cannot be resolved, the buyer may initiate a chargeback through their payment provider. Ondred may provide information and support to resolve the dispute but is not liable for the outcome of a chargeback.
  • Force Majeure: In the event of force majeure events (e.g., natural disasters, pandemics, etc.) that prevent the fulfillment of orders, Ondred and its sellers may not be held liable for delays or cancellations. Refunds will be assessed on a case-by-case basis.

6. How to Contact Us
For any questions, concerns, or issues regarding this Refund and Cancellation Policy, or to escalate a refund request, please contact our support team at [email protected]

7. Policy Updates
Ondred reserves the right to update or modify this Refund and Cancellation Policy at any time. Users are encouraged to review this policy periodically for any changes.